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Frequently Asked Questions

Q: Why didn't I see any results from my search?
A: You did not see any results because no availabilities matched your search. Inventory is in high demand – but we're also adding new availabilities frequently. You can expand your travel dates or select another destination and re-submit your search, or you can try your search again later.

 

Q: Can I purchase a Vacation Condo Rental for travel during the holidays?
A: Yes, if units are available for purchase.

 

Q: Will I be required to attend a presentation or take a timeshare tour?
A: No. If timeshare units are still available for purchase, however, you may be given an opportunity to attend a presentation. If you want to attend the presentation, you are welcome to do so, but there is NO requirement to attend a sales presentation.

 

Q: Are any Vacation Condo Rental accommodations wheelchair accessible?
A: Yes. Many of the resorts have units that are wheelchair accessible. For more information, please call 1-888-988-8222.

 

Q: Do studios or efficiencies have kitchens?
A: Some studios and efficiencies have limited kitchens. Check the details regarding the Vacation Condo Rental of interest to you.

 

Q: Can I bring my pet?
A: Few resorts allow pets. Check the details regarding the Vacation Condo Rental of interest to you.

 

Q: I purchased a Vacation Condo Rental – what happens next?
A: An e-mail acknowledging your transaction will be sent to the e-mail address you specify. A final confirmation certificate will follow – you will receive this certificate by mail, fax, or e-mail, depending upon the method you chose at the time you placed your order.

 

Q: What does Resort Accommodations Insurance provide?
A: Resort Accommodations Insurance provides up to $1,500 for trip cancellation and interruption; up to $300 for travel delay; up to $500 for baggage and travel document loss; and up to $100 for baggage delay. You need to purchase this valuable insurance no later than 21 days after your confirmation date. View complete coverage details here. This insurance can give you the peace of mind of knowing that you're covered in case of an emergency before or during your vacation.

 

Q: Is this a secure Web site – is it safe to shop here?
A: Yes. When you purchase a Vacation Condo Rental online, your personal identifiable information and credit card information are encrypted using SSL encryption technology before being sent over the Internet. This makes it virtually impossible for your information to be stolen or intercepted while being transferred through cyberspace. Credit card information is never stored on our Web servers. We employ state of the art security firewalls and network-based intrusion detection monitors to protect personally identifiable information.

 

Q: Are there terms and conditions regarding the purchase and use of a Vacation Condo Rental?
A: Yes. Please view our Terms and Conditions for complete details. In order to purchase and use a Vacation Condo Rental, you must agree to such Terms and Conditions.

 

Q: How will my information be used?
A: Please view our UPDATED Privacy and Cookie Policy for complete details.

 

Q: Can I get a refund if I cancel my confirmed Vacation Condo Rental?
A: Please refer to our Terms and Conditions for complete detail.

Q: Where can I find the FAQs of IAN.com?